02. Identify actors

What it is

List who interacts with the system: customer, administrator, operator, external provider.

When to use it

Workflow step 2 of 17. Apply before moving to the next decision.

Syntax

2. Identify actors
List who interacts with the system: customer, administrator, operator, external provider.

Example

Customer: operates their own accounts.
Approver: reviews permitted operations.
Provider: confirms settlement asynchronously.

Common mistakes

Skipping this decision makes later implementation depend on unstated assumptions.

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